Return and Refund Policy
Sleepchico Return, Refund, and Cancellation Policy
At Sleepchico, your satisfaction is our priority. If you’re not fully satisfied with your purchase, or need to cancel your order, we’re here to help. Please review our updated policy below:
1. Returns
- You can request a return within 15 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
- Items that are damaged, used, or missing parts not due to our error may not qualify for a refund.
2. Return Process
- Contact us at Support@sleepchico.com with your order details and reason for the return.
- Our team will guide you through the process and provide the return address.
- Customers are responsible for return shipping costs unless the item is defective or we made an error.
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
- Approved refunds will be processed to your original payment method within 7-10 business days.
4. Non-Refundable Items
- Certain items cannot be returned or refunded, including:
- Clearance products
- Personalized items
- Hygienic products (e.g., sleep masks, pillowcases, innerwear) unless defective
5. Late or Missing Refunds
- If you haven’t received your refund, check with your bank or credit card provider, as processing times may vary.
- For unresolved issues, contact us at Support@sleepchico.com.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us immediately at Support@sleepchico.com.
- We’ll resolve the issue promptly and cover the return shipping cost if applicable.
7. Order Cancellations
- You may cancel your order within 24 hours of placing it.
- To request a cancellation, email us at Support@sleepchico.com with your order details.
- If the order has already been processed or shipped, cancellations may not be possible, and the order will follow the return policy instead.
- Refunds for approved cancellations will be processed to your original payment method within 3-5 business days.
Thank you for shopping at Sleepchico. We appreciate your trust and are committed to providing a hassle-free shopping experience!